1.Who are you and what services do you provide?

We are a Sri Lanka-based company specializing in eCommerce services, store management, customer support, and technical and non-technical support. We help businesses streamline their online operations and offer exceptional customer experiences.

2. What eCommerce services do you offer?

We provide a full range of eCommerce solutions, including:

• Online store setup and design
• Product listing and catalog management
• Payment gateway integration
• Order processing and fulfillment support
• Marketplace management (Amazon, eBay, Shopify, etc.)

3. What is included in your store management services?

Our store management services cover:

• Inventory updates
• Pricing and promotion management
• Customer order tracking
• Return and refund coordination
• Performance monitoring and reporting

4. What types of customer support do you provide?

We offer 24/7 customer support through:

• Live chat
• Email support
• Phone support
• Social media management

Our teams handle inquiries, complaints, product information requests, and after-sales service professionally.

5. Do you provide both technical and non-technical support?

Yes.

• Technical support includes troubleshooting, software assistance, platform maintenance, and IT issue resolution.
• Non-technical support covers customer care, operational assistance, product guidance, and general inquiries.

6. What time zones do you work in?

We operate 24/7 and can align with any country’s time zone, according to the client’s requirements.

7. Do you support long-term and short-term projects?

Yes, we support both long-term and short-term projects based on your business needs.

8. Can we set up a meeting to discuss our project?

Absolutely!
Please book a call with us through our website, and we’ll be happy to discuss how we can support your business.

9. Do you provide dedicated agents?

Of course!
We can assign dedicated agents to work exclusively for your business, based on your specific needs.

10. Where are you located?

We are located in Sri Lanka, with operations capable of supporting clients worldwide.

11. Which industries or businesses do you work with?

We work with a wide range of industries, including:

• Retail and fashion
• Health and wellness
• Electronics
• Home and lifestyle
• B2B services

12. Can you support international clients?

Yes!
We have experience supporting both local and international businesses, adapting to various time zones and customer expectations.

13. How does your pricing work?

Our pricing is flexible. We offer:

• Hourly rates
• Project-based packages
• Monthly retainer models

Contact us to get a customized quote suited to your business goals.

14. How do I get started?

Simply contact us through our website, call us, or email us. We’ll schedule a consultation and tailor a service plan that fits your needs.

15. Why should I choose your company?

• Highly trained and experienced teams
• Cost-effective solutions
• 24/7 availability
• Customized service packages
• Focused on quality, speed, and customer satisfaction